Anthony North

Anthony North

Bradenton, FL 34201

Email: techinator.service@gmail.com

Phone: 800-954-9871

Work Experience

Consultant Agent

Best Buy / Geek Squad – Sarasota, FL

September 2023 – Present

  • Provide technical support and troubleshooting for a diverse range of electronic devices, including computers, smartphones, and home appliances.
  • Diagnose and resolve hardware and software issues, achieving a 90% first-contact resolution rate.
  • Assist customers with the setup, configuration, and maintenance of technology to ensure optimal performance and user satisfaction.
  • Manage service appointments and coordinate with team members to ensure timely and efficient service delivery.
  • Document service activities and customer interactions comprehensively, enhancing service records and follow-up procedures.
  • Train new team members on technical procedures and customer service best practices, improving team capabilities and service quality.

Assistant Manager

Blaze Pizza – Sarasota, FL

July 2020 – August 2023

  • Supervised daily operations, including staff management, inventory control, and customer service, ensuring a high-quality dining experience.
  • Trained and mentored new employees, leading to improved team performance and reduced turnover.
  • Implemented and monitored operational procedures, increasing efficiency and reducing operational costs.
  • Handled customer complaints and resolved issues promptly, maintaining an excellent customer satisfaction rate.
  • Assisted in developing and executing marketing strategies, contributing to an increase in monthly sales.
  • Conducted regular staff meetings to communicate goals, updates, and feedback, fostering a collaborative work environment.

Education

Associate's Degree in Computer Programming and Analysis

State College of Florida-Manatee-Sarasota – Bradenton, FL

August 2022 – Present

High School Diploma

Manatee High School – Bradenton, FL

August 2018 – May 2022